Tell me and I forget, teach me and I may remember, involve me and I learn.”
Benjamin Franklin

Visit me on LinkedIn for a full resume.

Skills Showcase

Project Management

Whether your project is small or large, complex or simple I can help you choose the right method, tracking tools, and help automate the process. You'll know where your project is at any given time.

Learning Materials

Learning materials have come a long way. A material can be tailored to your needs from step-by-step instructional guides, to quick reference guides, and integrated video guides.

eLearning

eLearning can be tailored to any timeline and budget. I can create the material in-house utilizing a variety of software platforms, train an in-house staff to produce content (even SMEs), or manage vendor teams.

Communications and Marketing

I can provide communications and marketing plans along with creating the corresponding materials from flyers to email campaigns.

Professional Expertise

Over the years I've designed, developed, and implemented a variety of learning programs, from needs assessment through design and delivery. Based in traditional and newer adult learning theory concepts, all programs were custom tailored to each unique organization to rapidly close skills gaps and enhance user capabilities. I've also produced detailed dashboards and metrics to measure and communicate base level of proficiency within various learner groups along with monitoring the effectiveness and progress of training programs.

• Restructured the material production process which reduced material development time by three weeks per material and increased quality review by 36%.

• Developed comprehensive template-based toolkit to standardize creation of materials and empower subject matter experts to generate their own materials.

• Formed a cross-departmental Learning Council to oversee company-wide governance and decrease redundant learning activities.

• Created new hire on-boarding training programs that accelerated staff ramp-up by 75%.

• Reduced help desk call volume by 40% by developing animated help files.

• Delivered classroom and web-based instructor led training in over fifteen countries around the world.

• Created a competency-based learning program which aided in lowering employee turnover by 10%.

• Designed and implemented a communications marketing campaign for class enrollment which resulted in 97% enrollment for final training wave of over 2,000 employees.

• Coded an application that provided personnel a way to rapidly convert from the old to new chart of accounts values and saved $250,000 in yearly subscription fees.

Dallas transformed our training approach, making ERP implementation seamless and engaging for everyone involved.

Maryanne Dunn

★★★★★

Dallas was true asset to our project and your work as Product Owner has been extremely appreciated. Thank you so much for your attention to detail, your follow through and your organization skills.

K. Kokenes

★★★★★